Returns & Exchanges

At Serene Herbs, we want you to be completely satisfied with your sustainable fashion choices, which is why we offer a 30-day window for returns and exchanges on all unworn items. Our process is designed to be as seamless and eco-friendly as possible to ensure your peace of mind.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original biodegradable packaging, ensuring all tags are attached and the garment is in its original condition.

• 3.
  Label and Ship

  Download and print the prepaid shipping label provided by our portal, secure it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or ship out your exchange within 5-7 business days.